Reference

costum4d Privacy Policy for Indonesian Accounts

Our Privacy Policy shows what account, device and payment details we use when you open costum4d in Indonesia.

Phone verificationWallet recordsCookie choicesAccess requests

How DANA Data Enters Our Privacy Policy

costum4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details needed to create and protect your account, including your phone number, verification status, sign-in records, device signals and support messages. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we receive payment status and reference details

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needed to match the transaction; we do not need your wallet PIN for that matching step. We use this data to show the right account state, resolve a receipt question and keep access consistent across mobile and desktop browsers. Cookies help retain your session and selected
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settings, while technical logs may record a device type, browser path and time of access. We keep records only for the period needed for account support, security checks and legal duties. Where access is available, eligibility depends on local law. The policy applies to your use
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of the account and its related pages, including access from Semarang.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Privacy Help Beside Your Account

A privacy question should not leave you searching through unrelated pages. We keep a support route beside the account and cashier path so you can ask about a stored detail, a payment reference or a phone-verification record. Include your account identifier and the subject of your request; never send a wallet PIN or full secret credential.

Team online

Account support

Use the support link inside your signed-in account to ask which personal details are attached to your profile or to request a correction.

Payment records

For DANA, OVO, GoPay or QRIS questions, include the receipt reference and date so we can match the wallet status without requesting your wallet PIN.

Access concerns

If a phone-verification step blocks your privacy request, describe the screen and device path; we can route the question without asking you to disclose a password.

DATA HANDLING DETAILS

How We Protect Account Records

Privacy depends on practical handling, not broad promises. We separate account details from payment references where possible, limit access to support and security tasks, and use the same policy route whether you…

Account security

Phone verification links access to the account step you started. We use sign-in and device signals to spot unusual access, while your password and wallet PIN should remain private to you.

Cookie controls

Cookies can keep your signed-in session and selected settings available on a mobile browser. You can adjust browser cookie controls, though some account steps may then need to be repeated.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment state to your account without storing a wallet PIN.

Device records

Our logs may include browser type, operating system, approximate access time and page path. This helps us investigate a failed login or a cashier status question on mobile or desktop.

Retention period

We retain account, support and payment-linked records only while needed for account operation, security checks, dispute handling or legal duties, then remove or separate them when appropriate.

Change requests

Ask us to correct profile details, explain a record or discuss deletion through account support. We may verify ownership before changing data tied to phone verification.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we expect from Indonesian account holders before they open an account. They focus on the records created by login, wallet activity, cookies and support contact, with access handled where local law permits.

It covers account details, phone verification, device and sign-in records, cookies, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

No wallet PIN is needed for payment matching. We use transaction status and reference details from DANA or QRIS to connect a payment event with your account.

Phone verification confirms the account step belongs to you and helps support investigate access issues. We may ask for ownership checks before changing a phone-linked profile detail.

You can contact account support from your signed-in account and ask what records are linked to your profile. We may verify your identity before releasing account-specific details.

Send a correction request through the account support route, identify the field that needs changing and explain the error. We will check ownership before updating a phone-linked record.

We keep payment-linked records for account operation, security checks, dispute handling or legal duties. When those needs end, we remove or separate the records where appropriate.

Yes. Ask through account support and mention your browser path. You can also change cookie controls in your mobile browser, although login or verification steps may need repeating.

costum4d Privacy Policy for Indonesian Accounts

Get Privacy Help Beside Your Account

Account support

Payment records

Access concerns

How We Protect Account Records

Account security

Cookie controls

Payment matching

Device records

Retention period

Change requests

Privacy Policy Answers For Your Account

01 What does the costum4d Privacy Policy cover?

02 Does costum4d store my DANA or QRIS wallet PIN?

03 Why does costum4d collect phone verification data?

04 Can I request a copy of my account data?

05 How do I correct a detail under the Privacy Policy?

06 How long does costum4d keep payment records?

07 Can I ask about cookies on my mobile device?

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